Barry Cross is a lecturer at Queen’s University School of Business, where he teaches Operations Management, Project Management, and Lean. He previously held various leadership and executive positions with Magna International, Autosystems and Dupont.
Articles by this Author:
SERVICE COMPLEXITY: MANAGING A HOUSE OF CARDS (REALLY) by Barry Cross
Companies aren’t the only ones who must manage complexity. What about consumers, who, for example, have to decide which one of ten different shaving razors is the right one? In the end, nothing reduces complexity like simplifying the offering.
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