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January/February 2004
HANDLING THE HURT: A CRITICAL SKILL FOR LEADERS
by
Peter J. Frost
By their being and their actions, thoughtful, empathetic leaders can create an emotionally healthy and energized workplace. Such leaders know how to dissipate the toxins that demoralize and even tyrannize people. They also know how to do so while, at the same time, leading the company to achieve its business and social goals. They've got one of the most valuable skills a great leader can have
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About the Author
Peter J. Frost
Peter J. Frost was the Edgar F Kaiser Professor of Organizational Behaviour at the Sauder School of Business, University of British Columbia. He is the author of Toxic Emotions At Work (Harvard Business School Press, 2003)), for which he received the Academy of Management's George R. Terry Award. Professor Frost died in October, 2004
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