Barry Cross
Barry Cross is a lecturer at Queen’s University School of Business, where he teaches Operations Management, Project Management, and Lean. He previously held various leadership and executive positions with Magna International, Autosystems and Dupont.
Articles by this Author:
How to manage risk in a global supply chain
by Barry Cross and Jason Bonin | November / December 2010
Managing risk in a global supply chain in many cases requires accounting for and bridging the differences in culture, language, values and organizational behaviour. These authors, with rich and varied experience in managing global operations for multi-national manufacturers, proven,...
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SERVICE COMPLEXITY: MANAGING A HOUSE OF CARDS (REALLY)
by Barry Cross | May / June 2010
It may make sense to offer 12 varieties of lattes, at least to the company that markets the offering. In most cases though, too many choices create complexity and frustrate the customer. Moreover, there are times when the offering...
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PLANNING TO MANAGE YOUR NEXT CRISIS DECISIVELY AND EFFECTIVELY
by Barry Cross | November / December 2009
Risk management (specific plans dealing with high-probability events) by itself cannot account for all levels of uncertainty. Management also needs to rely on a generalized approach, a crisis-management plan to deal with low-probability but high-consequence events. This author, who has...
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